Lisa Cham,The Fixx Café, Kelowna

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Loan Client

The Fixx Café is the latest successful chapter in Lisa Cham’s entrepreneurial journey. She previously owned the Allegro Cafe in Vancouver and the Ocean Allegro in St. Vincent and the Grenadines. Her plan was to run the front of the The Fixx Café and hire a chef, but when she did not get a response to the “Help Wanted Ad”, she moved her focus into the kitchen and began her culinary adventure.

She has owned and operated The Fixx Café in Kelowna since 2005. Although the menu is Mediterranean inspired, a variety of daily features are offered. The restaurant serves lunch four days a week, and dinner five days a week. The Fixx is a licensed premise, has a delightful patio environment in the summer and professional staff who take pride in their work.

Q. What inspired you to take the leap and start your own business?
A. My inspiration to own a restaurant came from working for a couple of the best restaurants in Vancouver (The Swiss Inn, Chardonnays', Spendido, Al Porto and Il Barino.) The owners had a passion for their restaurants. I recognized this trait in myself. I planned for many years making mock business plans, designing menus, food costing, designing my restaurant, recruiting funds, until the day came when I found it! The location was downtown Vancouver, the era was the 80's, and the name was Allegro Cafe.

Q. What’s the biggest lesson you learned when starting your business?
A. I have learned not to do everything myself. I am able to delegate jobs to the people who want responsibilities and to trust the people who have earned it.

Q. What are your goals for the business?
A. I want the Fixx Café to remain one of the best restaurants in Kelowna. I want customers to feel fulfilled and happy when they leave the restaurant. I want my staff to be the best that they can be. I want continued success for many more years.

Q. What is your greatest strength as an entrepreneur?
A. My greatest strength is the ability to make my customers feel good. I believe in this quote from Maya Anjelou, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Q. What personal lessons have you learned as an entrepreneur?
A. It is important to trust the right people, be patient, and teach your employees with love. With the right attitude you can create a dining experience that can exceed all expectations.
 

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