October 2016

Your customers are more than just an account number. Want to stand out from the crowd? Here are 4 simple tips to create a great customer service experience for your clients.

1. Leave your office and visit customers in person

Nothing can compare to face2face meetings. It may be unrealistic for some of you to get out and meet all of your customers, but the ones that you do see, learn from them, listen to them and value them. This is not about sales but about building strong customer relationships.

For most people, a call or visit from the media can be a stress-filled experience. When I coach spokespeople from different organizations, I try to cover all the possible scenarios – from the mundane to the tragic – that would interest traditional and social media. It’s the best way to build confidence. That said, here are my five “hit list” items for what not to do or share during a media interview.

Decision Making is the fourth area that contributes to emotional intelligence. This is about how we use the information our emotions provide to make decisions.

These competencies make up the Decision Making area of the model:

  • Problem Solving
  • Reality Testing
  • Impulse Control

Let’s finish examining the third competency under the Decision Making Composite and discuss Impulse Control – the ability to resist or delay an impulse, drive, or temptation to act.

Have you ever waited in line to pay for your groceries, seen a chocolate bar and without thinking, bought it? Well, that was you reacting on an impulse.